Your voice, values, and risk
I start with the journeys, policies, promises, and customer expectations your AI agent must represent correctly.
Meet the founder
When you hire TokenSurf, you work directly with me.
I’m Cem Bas, the founder. I write and customize the customer test scenarios around your business, personally review the important findings, and explain what they mean for your customers and your brand.
Direct accessYou speak with the person responsible for the work.
Personal reviewI check serious findings before they reach your team.
No black boxEvery conclusion includes evidence you can verify.
Why work with me
I don’t send you a pile of automated warnings.
Automated testing can produce a lot of noise. My job is to determine which failures genuinely matter: the wrong promise, the poor handoff, the answer that violates policy, or the tone that simply does not sound like your company.
I learn what your brand expects, build customer scenarios around it, review the evidence, and give you a clear account of what deserves attention first. There is no handoff to a junior analyst and no dashboard you are expected to interpret alone.
I bring 10+ years of software, automation, and quality engineering across enterprise SaaS, financial services, connected devices, and AI evaluation.
What you get
My judgment stays in the loop from start to finish.
The failures worth your attention
I personally check the transcript, context, severity, and business impact before a finding appears in your report.
What leadership should do next
I give you clear priorities in business language, supported by evidence your team can verify for itself.
Speak directly with the founder
The person reviewing your report is the person you can email.
Share your chatbot URL and what your brand needs the agent to get right.